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Store Policy

Customer Care

Customer Care Policy

At Laura’s Cozy Crafts, we value each and every customer and are committed to providing friendly, honest, and responsive service. We take great pride in our handcrafted items—from soaps and bath bombs to wreaths, tumblers, nails, and more—and we want you to love your experience with us.

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Our Promise to You:

  • Every customer will be treated with kindness, respect, and fairness.

  • We’re here to answer questions and resolve concerns quickly and clearly.

  • We aim for honest descriptions, quality craftsmanship, and prompt communication.

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Communication
Have a question or need help with your order? We’re here for you!
Please email us at [insert email address], and we’ll respond within 1–2 business days.

Handmade with Care


All of our products are handmade with love, which means each one is unique. Slight variations are normal—and part of what makes handmade special! If something arrives damaged or not quite right, please contact us within 3 days of delivery so we can make it right.

Kindness Matters
Laura’s Cozy Crafts is a small, family-run business. We do our best to care for every customer, and we ask for the same kindness and grace in return. We’re real people who truly care about what we make and how we serve you.

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Thank You for Supporting Small Business
When you support Laura’s Cozy Crafts, you’re supporting a family, a dream, and a whole lot of love that goes into every handmade item. Thank you for choosing us—we’re so grateful to have you here!

Privacy & Safety

Privacy & Safety Policy
Effective Date: 6/24/25

At Laura’s Cozy Crafts, your privacy and safety are important to us. We are committed to protecting your personal information and ensuring that your shopping experience is secure and trustworthy.

Information We Collect
When you place an order, subscribe to our newsletter, or contact us, we may collect the following information:

  • Name

  • Shipping and billing address

  • Email address

  • Phone number (if provided)

  • Payment information (securely processed by our payment provider)

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We only collect the information necessary to fulfill your order, communicate with you, and improve your experience.

How We Use Your Information

We use your personal information to:

  • Process and ship your orders

  • Provide customer support

  • Send order confirmations and tracking updates

  • Contact you about promotions or updates (if you’ve opted in)

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We do not sell, rent, or share your personal information with third parties, except as necessary to complete your order (e.g., shipping carriers or payment processors).

Payment Security
All payments are processed securely through trusted third-party payment processors (like PayPal or Stripe). We do not store or have access to your full credit card details.

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Cookies & Analytics
Our website may use cookies or basic analytics to help us understand how visitors use the site and to improve your browsing experience. You can disable cookies in your browser settings at any time.

Safety & Trust
We take steps to ensure that your personal information is protected. Our website uses SSL encryption to secure your data during transmission. While no method is 100% foolproof, we do our best to keep your data safe and private.

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Your Consent
By using our site, you consent to this Privacy & Safety Policy. If we make changes, we will update the policy here with a new effective date

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments

Payment Methods
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